Effective date: May 29, 2026
These Terms of Service (the “Terms”) govern your access to and use of the Appealty website at appealty.com, the application at app.appealty.com, and any related services (collectively, the “Service”) operated by Appealty (“Appealty,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years of age and a resident of the United States to use the Service. By using the Service you represent and warrant that you meet these requirements and that you have the legal capacity to enter into a binding contract.
2. The Service
Appealty provides software tools that help property owners research, prepare, and document property tax assessment appeals. The Service includes data lookups, comparable-sales analysis, draft documents, and procedural guidance. Appealty is not a law firm, accounting firm, or licensed property tax professional, and the Service does not constitute legal, tax, accounting, financial, or professional advice. See our Disclaimer for further information.
3. Your Account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information when registering and to keep it up to date. Notify us immediately of any unauthorized use of your account. We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being misused.
4. Your Content and Property Data
You retain ownership of any documents, property information, photographs, and other materials you submit to the Service (“Your Content”). You grant Appealty a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Your Content solely as necessary to provide the Service to you. You represent that you have all rights necessary to submit Your Content and that doing so does not violate any law or third-party right.
5. Acceptable Use
You agree not to: (a) use the Service for any unlawful purpose; (b) submit false, misleading, or fraudulent information; (c) interfere with or disrupt the Service or its underlying infrastructure; (d) attempt to gain unauthorized access to any part of the Service; (e) scrape, harvest, or extract data through automated means; (f) reverse-engineer, decompile, or attempt to derive the source code of the Service; (g) use the Service to harass, defame, or violate the rights of others; or (h) misrepresent your identity or affiliation.
6. Fees, Subscriptions, and Refunds
Certain features of the Service may require payment. Fees are stated at the point of purchase and are charged in U.S. dollars. Subscriptions automatically renew at the end of each billing cycle unless cancelled before renewal. Except as required by applicable law, all fees are non-refundable. We may change pricing at any time; price changes take effect at the start of your next billing cycle and we will provide reasonable advance notice.
7. Filing Deadlines and Outcomes
You are solely responsible for filing any appeal with the correct governmental authority by the applicable deadline. Appealty does not file appeals on your behalf unless explicitly stated for a specific service tier. We make no guarantee that any appeal you file will succeed, that your assessment will be reduced, or that any specific financial result will be achieved. Property tax appeals involve legal and procedural requirements that vary by jurisdiction; you are responsible for confirming and complying with all applicable requirements.
8. Intellectual Property
The Service, including its software, design, text, graphics, logos, and documentation (excluding Your Content), is owned by Appealty or its licensors and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business use, subject to these Terms.
9. Third-Party Services and Data
The Service uses data from third-party sources (including public records, real estate listings, and AI providers) and may link to third-party websites. We do not control and are not responsible for the accuracy, availability, or content of any third-party data or website. Your use of third-party services is governed by the applicable third-party terms.
10. Disclaimer of Warranties
THE SERVICE AND ALL DATA, REPORTS, ANALYSES, AND DOCUMENTS PROVIDED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR COMPLETENESS. APPEALTY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DATA OR ANALYSIS PROVIDED THROUGH THE SERVICE WILL BE ACCURATE OR RELIABLE. NO ADVICE OR INFORMATION OBTAINED FROM APPEALTY OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL APPEALTY OR ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR INCREASED PROPERTY TAX LIABILITY, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF APPEALTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPEALTY’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES YOU PAID TO APPEALTY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES, SO SOME OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
12. Indemnification
You agree to defend, indemnify, and hold harmless Appealty and its owners, officers, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to (a) Your Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any law or third-party right.
13. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or that termination is necessary to protect Appealty, other users, or third parties. Sections that by their nature should survive termination (including Sections 4, 8, 10, 11, 12, 14, and 15) will survive.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, with arbitration conducted in Indianapolis, Indiana, or by video conference. You and Appealty each waive the right to a trial by jury and the right to participate in a class action. This arbitration agreement does not preclude either party from seeking injunctive relief in a court of competent jurisdiction for actual or threatened infringement of intellectual property rights.
15. Changes to These Terms
We may modify these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of them. The “Effective date” above indicates when these Terms were last revised.
16. Miscellaneous
These Terms, together with our Privacy Policy, Disclaimer, and Cookie Policy, constitute the entire agreement between you and Appealty regarding the Service and supersede any prior agreements. If any provision is held to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms freely.
17. Contact
Questions about these Terms can be sent to support@appealty.com.
